Service Excellence

04 Jun COMPANY UPDATE: Exceedra Customer Service Excellence Mission

Our mission is to serve our customers with the highest levels of service excellence.

AFS/Exceedra has served its partners for over 35 years and assisted them to navigate through many uncertain times. We guarantee that this time is no different.

We have always been committed to providing a high level of service excellence and we will continue to offer our support during COVID-19, despite logistical challenges surrounding travel.

The AFS/Exceedra team is experienced and equipped to provide a wide variety of remote services and support during this time including:

  • Training sessions where participants can see both the AFS applications and their AFS trainer and interact in real time.
  • Discovery sessions to discuss best practice business processes and how to configure the AFS applications for those processes.
  • Strategic value assessments of multiple areas of optimization that can be quickly implemented to allow for better system performance or to leverage efficiencies in the latest functionality.
  • Conference room pilots that review specific modules and areas in the solutions, to confirm they are working as intended.
  • Remote deployments of new applications with a dedicated and well-versed team of Sr. Business Consultants and Sr. Project Managers supporting over the phone and video conferencing.

The staff at AFS has already successfully executed these services with several customers and we are available to assist your organization in any way. Even if we cannot meet face to face, we can work closely with your team to help you achieve all your business objectives in this rapidly changing world.


“The Exceedra Customer Support team is hands
down, the best vendor support I’ve encountered.  The support team doesn’t skip a beat and provides responses timely, follows through to ensure questions and tasks are completed to satisfaction, and frequently goes above and beyond outside normal business hours to reply to emails.  The Exceedra support team is very much a critical partner and we very much appreciate the partnership!

KIND SNACKS
Jill Watson
Director Financial Systems
(Exceedra Pro)

Have any questions or need to contact us? We’re always here to help.
Or contact your Delivery Services Director or Account Manager for more information.

Client Testimonials

Support and Service Excellence Customer Quotes

“No change in support during the past couple of months. All tickets or emails have been answered in a timely manner. Thank you for the support!!”


Ruiz Foods
Stephanie Dominguez
Sr. Trade Financial Analyst
(Exceedra Pro Plus)

“In an environment where our organization’s top priorities are to ensure employee and family safety, then service our retailer partners, we enjoy a level of comfort knowing the AFS/Exceedra Client Support team is steadfast and focused on us.   Thank you to Joann Newman and her entire team for their dedication!” 

Reynolds Consumer Products
Paul
Jaeckel

VP Revenue Growth Management
(Exceedra ENT NA)

“The Support team have continued to provide our Sanofi team with exceptional support.  I cannot say enough good things about all of them!  They have been patient, professional, extremely helpful, and always willing to go above and beyond to assist.”

Sanofi
Femina
Francis
Sales Analytics Manager
(Exceedra Pro Plus)

“We have a large group of people working from home now and a few in the office.  No complaints with Exceedra, our group seems to be getting what they need and response from your support team has always been great.”

C.B Powell
Teresa Flores
VP IT
(Exceedra Pro Plus)